Help & support

You can view the investment value of a Junior ISA via your online login area or mobile app. Alternatively, you can phone our member services team.

Yes, you’re able to manage your child’s investment via your online login area or mobile app.

You can change how much you contribute to your child’s Junior ISA, provided you stay within the maximum limits. As well as being able to start, stop, raise and lower your premiums, with our Junior ISA you can also add in one-off lump sums if you want to. You can do this via your online log-in area or via the mobile app. Alternatively, you can call our member service team.

You can add one-off payments to your child’s account when you like. You can do this via your online login area, mobile app or by contacting our member services team.

As long as your plan is up to date, we will typically pay out the money that you have invested 5-10 working days after we have all the necessary documentation to make the payment, such as your child’s bank account details. We will also contact you regarding this, before your child’s 18th birthday. 

We’ll contact you to discuss payment options prior to the maturity of the plan.

Money invested with Shepherds Friendly is paid to the child for whom you have been saving. Money can be transferred by BACS directly into a bank account or can be sent to the child as a cheque.

If they have a Junior ISA then you can request for the money to be transferred into our adult Stocks and Shares ISA. There is no charge for this, and they will then be able to set up payments into the account to suit them.

No. The money can only be paid out to the child. However we can send a cheque, which will be made payable to the child for whom you have been saving. We will however need some notice of this is what you would prefer.

The money you have invested will be held until the child who you are saving for turns a minimum of 18 years old. There are some exceptional circumstances and these can all be found in the Terms & Conditions included with the plan document.

You can add one-off payments to your child’s account when you like. You can do this via your online login area, mobile app or by contacting our member services team.

For the Junior ISA there is no regular payment required, so you can choose to reduce or cancel your monthly payment.

You can update your personal details in your online login area or via the mobile app. Alternatively you can can call our member services team who would be happy to help.

There is an annual management charge of 1.5% which is deducted from the investment growth prior to bonuses being declared. This covers our expenses, as well as the cost of administering and managing the investment.

Junior ISA

You have 30 days from the date your open your account in which to cancel the Junior ISA and your money will be returned. If you cancel within the 30 days you will be treated as though you had not used the child’s Junior ISA allowance and would be able to subscribe to another Junior ISA in the current tax year.

After the 30 days, the Plan becomes a valid Stocks and Shares Junior ISA and cannot be cancelled. If payments are stopped, the Junior ISA would be left dormant until the child reaches the age of 18 or it is transferred to another Provider. The amount subscribed is a gift to the child and cannot be repaid if you change your mind after 30 days.

To cancel within 30 days of opening your plan please email our Member Services Team on [email protected] with your full name and plan number.

Junior Money Maker

If you want or need to stop paying your premiums, you should contact us as quickly as possible to discuss what options are available to you.

After three successive missed premiums no sickness benefit can be claimed and we will no longer accept payments into the plan.

Any money invested is done so on behalf of the child therefore if the plan is surrendered the proceeds will be made payable to the child.

To cancel your plan or ask for your surrender value please email our Member Services Team on [email protected] with your full name and plan number. Please read the Junior Money Maker Key Information Document for more information.

Please note: If you stop paying premiums during the early years, the value of your Junior Money Maker could be less than you have paid in.

Young Saver Plan

If you want or need to stop paying premiums, you should contact us as quickly as possible to discuss what options are available to you.

After three successive missed premiums no sickness benefit can be claimed and we will no longer accept payments into the plan.

Any money invested is done so on behalf of the child therefore if the plan is surrendered the proceeds will be made payable to the child.

You are able to withdraw up to 25% of the value of the fund when the child reaches age 11 to help with the costs of sending them to school, but any other money will remain invested until the plan matures.

To cancel your plan or ask for your surrender value please email our Member Services Team on [email protected] with your full name and plan number. Please read the Young Saver Plan Key Information Document for more information.

Please note: If you stop paying premiums during the early years, the value of your Young Saver Plan could be less than you have paid in.